We help clients develop a digital strategy so they know what they need to do and why they need to do it. Solutions may include digital experience design services that put the customer at the center of every interaction. Or it may involve bringing new-age interfaces to life through digital modernization.
Whatever the needs of each business, we start with a living system approach to customer and user engagement, which requires organizations to adopt an analytically enabled mindset to ensure market validity and acceptance.
To start thinking that way, you must begin by empathizing with your customer and adapting a methodology with them in mind.
Experienced to revitalize
Skilled to re-install knowledge,
to pivot and innovate
Inspired to make a change to
Sharing Knowledge with medical breakthroughs, innovation in HEALTHCARE.
My experience includes roles as General Manager, Director of Operations, Food and Beverage Manager and Executive Chef. I have held these positions for international convention and exhibition centers and international hotel chains, including Hilton and Intercontinental Groups.
In my management roles, the key performance indicator has been the responsibility to deliver outstanding outcomes of measurable economic results.
Rising from the ranks after my initiation in the hospitality, tourism, hotel, and business event industries, I have developed the skills to deliver the finest experience to all stakeholders.
In my entire career, my key focus has been in bringing the highest quality of deliverable organizational strategies and in achieving goals in line with company vision. In the present environment, my focus will be concentrated on pivoting organizational strategies and developing action plans to revitalise successful business activities that deliver economic benefit for the greater community.
I am dynamic, highly motivated, and energetic with a high degree of initiative, capable of delivering ‘The Vision, Mission’ managed through a strategic innovative action plan. My belief of leading by example is in sync with core ‘Values’. This has been a successful recipe in delivering service excellence within the vision of the organization.
I am a proficient professional in my management ethics, with a strong background in financial and economic management. I have a proven track record of delivering positive outcomes providing direction for service excellence.
Jill is a highly reputed and successful thought leader in the global tourism industry. With over 30 years of experience in the highly competitive convention sector, she is renowned for her creative and innovative approach to bidding and destination marketing.
After a long career with the Perth Convention Bureau, Jill was recruited to create and lead the multi award-winning team at the Sarawak Convention Bureau from 2006-2012 for which she was conferred one of the State’s highest honors.
She is now sought-after consultant and trainer and has presented international workshops in Europe, Africa, Asia, China, Japan and Malaysia.
Gary has had a distinguished career in international hotel management, meetings industry management, hotel and tourism consulting services, tourism education and training. He is a leader in strategic human resource management and has held senior executive management positions with leading international hotels including Mandarin Oriental Hotel Group and Oberoi Hotels International. He held the position of managing partner, PG International Consulting Pty Ltd for fourteen years and is currently Owner/Director, Torphins Consulting.
Torphins Consulting is a global consulting services organization specializing in strategic application of knowledge and experience in the development and management of hotel, tourism, convention and exhibition centre related projects.